Terms of Service

This website (vrindaved.com) is owned and operated by Hardevi Hardasani, an individual carrying on business as a sole proprietorship under the trade name Vrinda Ved, with a principal place of business at 311, Vaibhav Apartments, Sethi Colony, Jaipur, Rajasthan 302004, India. Throughout the site, the terms “we”, “us” and “our” refer to Hardevi Hardasani (Proprietor, Vrinda Ved).

These Terms of Service (“Terms”) form a binding agreement between you and us. They govern your use of vrindaved.com, our mobile applications and everything we offer through them (the “Service”).

By creating an account, or by using the Service in any way, you confirm that you have read these Terms and agree to them. If you do not agree, please do not use the Service.

1. Who may use the Service

You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872 (or the equivalent law where you live). By using the Service you represent that you meet this requirement. We do not knowingly provide the Service to, or collect personal data from, anyone under 18. If we learn that we have, we will close the account and delete the data.

You may use the Service only where doing so is lawful. Some jurisdictions restrict or prohibit astrology services; you are responsible for knowing the rules that apply to you.

2. What the Service does

Vrinda Ved computes Vedic astrological charts from the birth details you supply and produces written interpretations of them. Depending on your plan, this includes:

• Natal (D1) and divisional (Varga) charts, calculated using the Swiss Ephemeris with the Lahiri ayanamsa;
• Vimshottari dasha periods, Gochar (transit) tracking and Panchanga details;
• Ashtakoot and synastry compatibility analysis between two sets of birth details;
• Daily and periodic written readings;
• Conversational chat and longer “deep dive” analyses produced by AI models.

The astronomical calculations are deterministic and we take their accuracy seriously. The interpretations built on top of them are a matter of tradition and judgement, are generated by AI, and are not statements of fact about you, your future, or anyone else.

3. Your account

You can sign in with an email address, a mobile number, or a Google account. We send one-time passcodes to verify email addresses and mobile numbers. You are responsible for keeping access to that inbox, number or Google account secure, and for everything done through your account.

Give us accurate information and keep it current. One person may hold one account; creating multiple accounts to obtain repeated free trials is a breach of these Terms (see clause 6).

Tell us at support@vrindaved.com immediately if you believe your account has been accessed by someone else.

4. Birth details, accuracy and changes

Every chart depends entirely on the date, time and place of birth you enter. An error of a few minutes in the birth time changes the Lagna and therefore the whole chart. We compute faithfully from what you give us; we cannot verify it and we are not responsible for readings that are wrong because the underlying details were wrong.

Because a chart is an identity rather than a setting, your own birth details are treated as fixed once your account is set up. If you entered them incorrectly, contact support@vrindaved.com and we will correct them after verifying the request. This is a safeguard against a single account being used to run readings for a series of different people, not an obstacle to fixing a genuine mistake.

5. Readings that involve other people

The Service offers compatibility and relationship analysis, which by its nature involves a second person’s birth details. When you enter someone else’s details you confirm that:

• you have that person’s consent to enter their birth details and to have them analysed, or you are their parent or legal guardian and they are a member of your household; and
• you will not use the Service to profile, monitor or make decisions about a person without their knowledge.

The Service is designed to support relational analysis — how two charts interact — and will decline to produce a standalone personal reading about a third party who is not the account holder. Please do not try to work around this. Entering another person’s details makes you responsible under applicable data protection law for having a lawful basis to do so.

6. Plans, allowances and fair use

We offer a free tier and paid monthly subscriptions. The current plans, prices and allowances are shown on our Pricing page, which forms part of these Terms. We describe them there rather than here so that the two can never disagree.

Free trial

The free allowance is a one-time trial granted once per person, not a recurring monthly quota. To enforce this we keep an irreversible cryptographic fingerprint of the email address and mobile number used, which survives account deletion. It cannot be reversed to recover your contact details, and it is used for no other purpose.

Allowances and fair use

Paid allowances reset each billing cycle and do not carry over. Where a plan is described as having no cap, that is subject to fair, personal, human use: we may apply reasonable limits to prevent automated querying, resale of the Service, or usage so far outside normal patterns that it degrades the Service for others. We will contact you before acting on this unless the activity is plainly abusive.

Changing plans

Upgrades take effect immediately and are charged as a one-time payment of the difference between the two plan prices, with the recurring price changing at your next renewal. Downgrades and cancellations take effect at the end of your current billing cycle. Full detail, including what is and is not refundable, is in our Cancellation & Refunds Policy.

7. Payment, renewal and mandates

Subscriptions renew automatically each month until cancelled. By subscribing you authorise a recurring charge for the plan price until you cancel.

• Payments in Indian Rupees are processed by Razorpay Software Private Limited. Recurring payments use UPI Autopay or a card e-mandate, which you approve with your bank. Your bank or the processor will notify you before each debit as required by Reserve Bank of India rules. For these transactions we are the seller and they are our payment processor.
• Payments in other currencies are processed by Creem, which acts as Merchant of Record. This means Creem is the seller of record for that transaction, its terms apply to the sale alongside these Terms, it is responsible for collecting and remitting any sales tax, VAT or GST due in your country, and its name — not ours — may appear on your card statement.

We never see or store your full card number, UPI ID or bank credentials. Our payment providers handle those directly.

If a renewal payment fails, we may retry it and may suspend paid features until payment succeeds. Prices shown in Indian Rupees are inclusive of applicable Indian taxes unless stated otherwise on the Pricing page. We may change prices, but a change will never affect a cycle you have already paid for; we will give you at least 30 days’ notice by email before a new price applies to your renewal, and you may cancel before then.

8. Acceptable use

You agree not to:

• use the Service to harass, intimidate, defraud, or make decisions about another person without their knowledge or consent;
• present output from the Service as a professional diagnosis, prognosis or opinion, or resell it as your own consultancy;
• scrape, crawl, or use automated means to access the Service, or attempt to extract the underlying prompts, models or calculation logic;
• circumvent allowances, paywalls, rate limits or the one-time free trial, including by creating multiple accounts;
• upload unlawful, defamatory, obscene or infringing content, or content that violates another person’s privacy;
• probe, disrupt or attempt to gain unauthorised access to the Service or its infrastructure;
• use the Service to develop a competing product, or to train a machine-learning model.

9. AI-generated output

Interpretations, readings and chat replies are produced by large language models. You should understand that:

• output is generated automatically, without a human reviewing it before you see it;
• models can be confidently wrong, and can produce statements that are inconsistent between sessions;
• the same question may produce different answers at different times;
• output is not reviewed by a licensed professional of any kind, and no astrologer–client relationship is created.

Treat what you read as a prompt for your own reflection, and verify anything that matters with an appropriately qualified person.

10. Intellectual property

The Service — including its software, calculation engine, interface, text, design and branding — belongs to us or our licensors and is protected by Indian and international law. These Terms grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the Service for your own non-commercial purposes. Nothing more is granted by implication.

Your content. Your birth details, your questions and anything else you submit remain yours. You grant us only the licence we need to run the Service for you: to store that content, process it, send the necessary parts to the AI providers listed in our Privacy Policy, and generate and store your readings.

Your readings. You may keep, print and share the readings generated for you for personal use. You may not republish them commercially, or present them as the output of a human astrologer.

Classical Jyotish itself is a body of traditional knowledge in the public domain. Our expression of it — the specific wording, structure and software — is not.

11. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted access. We may modify, suspend or discontinue features at any time. If we discontinue a paid feature that materially reduces what you are paying for, you may cancel and we will refund the unused portion of your current cycle on a pro-rata basis.

12. Suspension and termination

You may stop using the Service and delete your account at any time from your profile page or by writing to support@vrindaved.com. Deleting your account cancels any active subscription from the end of the current cycle.

We may suspend or terminate your access if you materially breach these Terms, if we are required to by law, or if your use exposes us or other users to risk. Where the breach is capable of being fixed and the circumstances allow, we will tell you what is wrong and give you a reasonable chance to fix it first. If we terminate your account for a reason other than your breach, we will refund the unused portion of your current cycle.

13. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.

We make no representation that any prediction, interpretation or reading is accurate, reliable, or will come to pass. Astrology is not a science and its predictive claims are not empirically established. You use the Service, and act on what it tells you, entirely at your own discretion and risk.

14. Limitation of liability

To the maximum extent permitted by law, neither we nor our directors, employees or suppliers will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profit, revenue, data, goodwill, opportunity, or for any decision you take in reliance on the Service — including decisions about your health, relationships, finances, career, travel, litigation or any other matter — whether or not we were advised such loss was possible.

Our total aggregate liability arising out of or relating to the Service, on any basis, will not exceed the greater of (a) the total amount you actually paid us in the twelve months immediately before the event giving rise to the claim, or (b) ₹1,000.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of this clause may not apply to you.

15. Indemnity

You agree to indemnify and hold us harmless from any claim, demand, loss or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your entry of another person’s personal data without a lawful basis.

16. Grievance redressal

In accordance with the Information Technology Act, 2000 and the rules made under it, and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:

Hardevi Hardasani, Proprietor
311, Vaibhav Apartments, Sethi Colony, Jaipur, Rajasthan 302004, India
hardevi@vrindaved.com

We acknowledge every complaint within 48 hours and aim to resolve it within 15 days of receipt. Full contact detail is on our Contact page.

17. Governing law and disputes

These Terms are governed by the laws of India. Subject to the paragraph below, the courts at Jaipur, Rajasthan have exclusive jurisdiction.

Before starting proceedings, please write to hardevi@vrindaved.com so we can try to resolve the matter directly; most issues are settled this way. If you are a consumer, nothing here deprives you of the protection of the mandatory consumer laws of the country where you live, or of your right to approach a consumer forum in your own jurisdiction.

18. General

If any provision of these Terms is held unenforceable, the rest remain in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them to a successor in connection with a merger or sale of the business, on notice to you.

Together with the Privacy Policy, Cancellation & Refunds Policy, Delivery Policy, Disclaimer and Pricing page, these Terms are the entire agreement between us about the Service.

19. Changes to these Terms

We may update these Terms. If a change materially affects your rights, we will give you at least 30 days’ notice by email or in the app before it takes effect, and the “last updated” date above will change. Continuing to use the Service after that date means you accept the revised Terms; if you do not, you may cancel.

20. Contact

Hardevi Hardasani (Proprietor, Vrinda Ved)
311, Vaibhav Apartments, Sethi Colony, Jaipur, Rajasthan 302004, India
support@vrindaved.com