Support
Contact Us
Last updated 9 August 2026 · Applies to vrindaved.com and the Vrinda Ved mobile apps
We are a small team and we answer our own email. Whatever the question — a billing problem, a chart that looks wrong, a data request, or a complaint — one of the routes below reaches a person.
Principal place of business
Hardevi Hardasani (Proprietor, Vrinda Ved)
311, Vaibhav Apartments
Sethi Colony
Jaipur, Rajasthan 302004
India
How to reach us
| What it is about | Where to write | We reply within |
|---|---|---|
| General support, billing, refunds, account problems | support@vrindaved.com | 1 business day |
| Privacy, data access, correction or deletion requests | privacy@vrindaved.com | 30 days (usually far sooner) |
| Formal complaints and escalations | hardevi@vrindaved.com | Acknowledged in 48 hours, resolved in 15 days |
When we reply
Monday to Friday, 10:00–18:00 IST (excluding public holidays)
We answer by email only — there is no telephone support line, and we do not offer astrological consultations by phone. The Service is delivered entirely in the app.
Grievance Officer
Appointed under the Information Technology Act, 2000 and the rules made under it, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023.
Hardevi Hardasani
Proprietor
Vrinda Ved, 311, Vaibhav Apartments, Sethi Colony, Jaipur, Rajasthan 302004, India
hardevi@vrindaved.com
Please include your registered email or mobile number and, for a billing matter, the payment reference. We acknowledge every complaint within 48 hours and aim to resolve it within 15 days.
If you remain dissatisfied, you may approach the Data Protection Board of India for data protection matters, the National Consumer Helpline on 1915 or the National Consumer Helpline portal for consumer matters, or — if you are in the EU or UK — your national data protection authority.
Before you write
Some questions have a faster answer than an email:
- Cancelling or changing your plan — Profile → Subscription, or see the Cancellation & Refunds Policy.
- A payment went through but your plan did not activate — wait 30 minutes and refresh; see the Delivery Policy.
- Your chart looks wrong — check the birth time and place first. A few minutes’ difference changes the Lagna and therefore everything.
- What we do with your data — the Privacy Policy lists every provider that touches it.
Press and partnerships
Write to support@vrindaved.com with “Press” or “Partnership” in the subject line.
© 2026 Vrinda Ved. All rights reserved.
Vrinda Ved is a commercial trade name and a sole proprietorship venture owned and operated legally by Hardevi Hardasani.